About Acyan

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Message from the CEO

Hyoe Yamashita
Representative Director & CEO

After joining Uniden Corporation, Yamashita was appointed to important posts at UNIDEN AMERICA CORPORATION. He has also served as an executive officer, head of the Administration Division and Representative Director, and President and Representative Director of Uniden Corporation. Since joining Acyan Corporation, he has served as Supply Chain Director and in other director roles. Later, Yamashita was appointed COO and Vice President. He was appointed President, CEO and Representative Director in March 2015.

Mobile phones and smartphones have become indispensable devices essential in our day to day lives. I believe many consumers would be greatly inconvenienced if they were unable to use these telecommunication devices even if only for one day.
Our mission at Acyan is to easily and quickly solve problems related to these telecommunication devices.
Everyone at Acyan stands committed to delivering peace of mind as quickly as possible to customers facing difficulties from their mobile devices.

About Acyan

Company name Acyan Corporation
President and Representative Director Hyoe Yamashita
Established May 20, 2010
Paid-in capital 300 million yen
Workforce 166 (as of October 1, 2016)
・The Asurion group of companies employs a workforce of around 16,000
Business Offices Head Office (Minato-ku, Tokyo)
Shipment centers (Shinagawa-ku, Tokyo and Ibaraki-shi, Osaka Prefecture)
Call centers (Yokohama, Fukuoka, Osaka)

Head Office

Company History

2010/5/20 Acyan is established
(Head Office address: Kamiyacho MT Building, 4-3-20 Toranomon, Minato-ku, Tokyo-to)
2011/10/31 Head Office is relocated
(Head Office address: Holland Hills Mori Tower, 5-11-2 Toranomon, Minato-ku, Tokyo-to)
2012/2/14 Commences operations (services)
Opens Tokyo Shipment Center and Yokohama Call Center
2012/5/24 Opens Fukuoka Call Center
2012/10/21 Opens Osaka Call Center
2014/5/27 Obtains Information Security Management System (ISMS) certification
2014/6/30 Head Office is relocated
(Head Office address: Ark Hills South Tower, 1-4-5 Roppongi, Minato-ku, Tokyo-to)
2014/12/11 Obtains Personal information protection Management System (PMS) certification
2016/6/27 Opens Osaka Shipment Center

Action Guidelines

Managerial employees at Acyan adhere to the following Action Guidelines in every aspect of their work.

The Power to Connect

One Team (connect as one)
Respect one another and work together to achieve the greatest performance possible
Customer Focus (connect to ease of mind)
Always think from a customer perspective and act in good faith
Passion (connect people's hearts)
Act with passion with an unwavering heart and spirit
Ownership (Connect to trust)
Take the lead and take ownership as a member of a professional organization
Challenge (Connect to growth)
Tackle new challenges without the fear of failure or change

The Values from Being Connected

Value (connected to emotion)
Continually improve services and provide value that exceeds expectations
Leadership (connected to development)
Drive the industry as a key player in market stimulation
Originality (connected to the future)
Produce innovative ideas and create new opportunities

ISMS/PMS certification

Notice concerning ISO/IE 27001 registration renewal

Acyan renewed its certification of ISO/IEC 27001, which is an international standard on information security management systems.

Registration number JUSE-IR-317
Business Acyan
Validity (certification date) May 27, 2017 to May 26, 2020
Registering institution Union of Japanese Scientists and Engineers.

Notification of renewal of privacy mark registration

We acquired the right to use the privacy mark after receiving approval as a qualified privacy mark institution.

Registration number No. 10862413(02)
Business Acyan
Validity (certification date) December 10, 2016 to December 10, 2018
Registering institution Union of Japanese Scientists and Engineers.

Click here to learn more about our information security system. >

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