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Privacy Policy

Established 2014/1/1 Final Revision 2023/7/11 Acyan Corporation Akinobu Niwa Representative Director and President

The Company handles personal information as part of its provision of after-sales service and support services of mobile telephone handsets, and as such, the Company recognizes that safeguarding personal information is an important duty it has to customers. The Company has established a personal information protection management system, under which the Company acquires, uses and manages personal information in a responsible manner and appropriate manner.

  1. During the course of its handling of personal information, the Company will comply with laws and regulations concerning the handling of personal information as well as guidelines and other rules set forth by the national government. In addition, the Company has established a personal information protection management system compliant with JIS Q 15001 requirements for personal information protection management systems, and strives to protect personal information.
  2. The Company will acquire, use, provide and outsource personal information according to appropriate methods within the necessary scope for implementing its business operations. When the Company acquires personal information directly, the Company will specify the purpose of use and notify the person. When the Company acquires personal information indirectly, the Company will do so only after verifying that the party acquiring this information directly did so in an appropriate manner.
  3. The Company will not handle personal information beyond the scope necessary for fulfilling the specified purpose of use (hereafter "other use"). The Company will also take measures to ensure this.
  4. The Company will not provide personal information to third parties, except when the person has given his/her consent and in situations pursuant to laws and regulations.
  5. The Company will implement individual, physical and technical preventive measures in order to protect personal information from unauthorized access, or ruin, damage or loss, or destruction or modification, etc. If a problem does arise, the Company will take corrective action immediately.
  6. The Company will establish an office to address complaints and consultations concerning the handling of personal information and address both in a appropriate manner.
  7. Taking into account changes in technology and social climate, etc., the Company will regularly review its personal information protection management system and make continual improvements to its efforts for the protection of personal information.

Contact Us

When contacting us, please read the following policy on the handling of personal information, then check the "I agree to the handling of personal information" box. Handling of personal information Name of company or individual: Acyan Corporation Personal Information Protection Manager: Information Security Office Purpose of use:

  • To respond to inquiries
  • To communicate and notify the results of inquiries

Provision to third parties: Personal information will not be provided to third parties, except when necessary pursuant to laws and regulations and when needed for the protection of an individual's life, physical wellbeing, or property. Outsourcing: There may be instances where the handling of part or all the personal information we have received is outsourced to an outside party. In such instances, we will monitor the outsourcing party pursuant to our company's regulations. Response to inquiries concerning personal information: Please direct inquiries concerning notification of purpose of use, disclosure, revision, suspension of use, or suspension of provision to third parties with regard to the personal information we have received to the following location. We will respond promptly within a reasonable scope.

  • PMS Complaint/Consultation Office, Acyan Corporation
  • Please use the email address below.

Fees associated with requests: Of those requests from the person, we require that an administrative fee of 1,000 yen be paid for requests for the disclosure of personal information and notification of the purpose of use, even when such requests cannot be accommodated for the reasons noted above.  No administrative fee applies to requests for the revision, addition, and deletion of personal information or the suspension of use or suspension of provision to third parties. Voluntariness of personal information: We may not be able to respond in an appropriate manner if we do not receive the necessary personal information. Acquisition of personal information from means not easily recognizable: This form uses cookies for session management.

By contacting us, I agree to the handling of personal information.


AcyanPrivacy@asurion.com

プライバシーマーク制度 10862413. JUSE Registered Firm. ISO/IEC27001 JUSE-IR-317. iSMS-AC. iSMS. ISR005.